We're really proud of our international connections and our ethos is to make everyone who stays with us feel welcome so we try to cater for everyone's needs and expectations.
Catering for different tastes
Very quickly we realised that GCSE French wasn't going to cut it in the language stakes so we found software that sends out booking confirmations and invoices to clients in their mother tongue to take care of the language barrier. Sometimes global guests arrive with different expectations and social norms, so we've equipped our luxury apartments accordingly to make sure we take cultural differences into account, which has been great fun.
For example, our Italian guests love to have a large pasta pan to use, and North Americans expect good quality coffee, none of this instant stuff. So all of our apartments are kitted out with a range of pans and they all come with a Nespresso machine (and we've not had a single complaint about the coffee!).
In most places around the world these days, people think that white linen and towels are the most hygienic so last year we changed every single sheet, pillowcase, duvet cover and towel in our apartments to a crisp, brand new white one.
Our international guests are usually leaving their homes to move to Nottingham for a new posting, and they stay with us for a number of months (the average stay is 12 weeks) before they move on to long-term accommodation. Part of what makes us unique is our relocation service – we help guests find the right schools, sports and social clubs for children and adults, driving lessons and language assistance when they get here.
We're so proud of our international community of guests and love that they want to move to Nottingham and come and stay in our wonderful town so we recently shared our story and entered the East Midlands Chamber Excellence in International Trade Award, we'll let you know how we get on...
In the meantime, don't forget to get in touch to ask us anything about our gorgeous apartments or to check that we've got what you need for a perfect stay (especially if you're moving here from the Arctic or Antarctica!).